Our Policy

Our return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Non-returnable items include:

• Items not in their original condition, damaged, or missing parts due to reasons not caused by us
• Items returned more than 30 days after delivery

Refunds
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

Exchanges
We only replace items if they are defective or damaged. To request an exchange, contact us at support@petoasis.ae.

If you have any questions, feel free to contact us at support@petoasis.ae or contact us at +971 50 338 7962.